Privacy Policy;

Phoenix Clothing may operate other websites. It is Phoenix Clothing' policy to respect your privacy regarding any information we may collect while operating our websites.


Website Visitors;

Like most website operators, Phoenix Clothing collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Phoenix Clothing' purpose in collecting non-personally identifying information is to better understand how Phoenix Clothing' visitors use its website. From time to time, Phoenix Clothing may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Phoenix Clothing also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on Phoenix Clothing blogs/sites. Phoenix Clothing only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.


Gathering of Personally-Identifying Information;

Certain visitors choose to interact with Phoenix Clothing in ways that require Phoenix Clothing to gather personally-identifying information. The amount and type of information that Phoenix Clothing gathers depends on the nature of the interaction. For example, we ask visitors who sign up at Phoenix Clothing to provide a username and email address. Those who engage in transactions with Phoenix Clothing are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Phoenix Clothing collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Phoenix Clothing. Phoenix Clothing does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.


Aggregated Statistics;

Phoenix Clothing may collect statistics about the behavior of visitors to its websites.
Phoenix Clothing may display this information publicly or provide it to others. However, Phoenix Clothing does not disclose personally-identifying information other than as described below.


Protection of Certain Personally-Identifying Information;

Phoenix Clothing discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Phoenix Clothing behalf (ii) that have agreed not to disclose it to others. Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using phoenix Clothing, you consent to the transfer of such information to them. Phoenix Clothing will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Phoenix Clothing discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Phoenix Clothing} believes in good faith that disclosure is reasonably necessary to protect the property or rights of Phoenix Clothing, third parties or the public at large. If you are a registered user of a Phoenix Clothing website and have supplied your email address, Phoenix Clothing may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Phoenix Clothing and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Phoenix Clothing takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies;

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Phoenix Clothing uses cookies to help identify and track visitors, their usage of Phoenix Clothing website, and their website access preferences. Phoenix Clothing visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using websites, with the drawback that certain features of Phoenix Clothing websites may not function properly without the aid of cookies.


Business Transfers;

If Phoenix Clothing, or substantially all of its assets, were acquired, or in the unlikely event that Phoenix Clothing goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Phoenix Clothing may continue to use your personal information as set forth in this policy


Ads;

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Phoenix Clothing and does not cover the use of cookies by any advertisers.


Policy Changes;

Although most changes are likely to be minor, Phoenix Clothing may change its Privacy Policy from time to time, and in Phoenix Clothing sole discretion. Phoenix Clothing encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a Phoenix Clothing account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Terms of Service:

The following terms and conditions govern all use of the phoenixclothing.uk website and all content, services, and products available at or through the website (taken together, the Website). The Website is owned and operated by phoenixclothing.uk The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, phoenixclothing.uk Privacy Policy) and procedures that may be published from time to time on this Site by phoenixclothing.uk (collectively, the "Agreement").
Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by phoenixclothing.uk , acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 16 years old.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect
of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of . Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies;

We employ the use of cookies. By using Phoenix Clothing, you consent to the use of cookies
in accordance with Phoenix Clothing's privacy policy.
Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies.

License;

Unless otherwise stated, Phoenix Clothing and/or it’s licensors own the intellectual property rights for all material on Phoenix Clothing. All intellectual property rights are reserved. You may view and/or print pages from Phoenix Clothing for your own personal use subject to restrictions set in these terms and conditions.

You must not;

Republish material from Phoenix Clothing
Sell, rent or sub-license material from Phoenix Clothing
Reproduce, duplicate or copy material from Phoenix Clothing
Redistribute content from Phoenix Clothing (unless content is specifically made for redistribution).

Hyperlinking to Our Content;

The following organizations may link to our Web site without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
We may consider and approve in our sole discretion other link requests from other types of organizations:

dot.com community sites;

Associations or other groups representing charities, including charity giving sites,
online directory distributors;
internet portals;
accounting, law and consulting firms whose primary clients are businesses; and
educational institutions and trade associations.
We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organisations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an email to phoenix_clothing@outlook.com

Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:
By use of our corporate name; or
By use of the uniform resource locator (Web address) being linked to; or
By use of any other description of our Web site or material being linked to that makes sense within the
context and format of content on the linking party’s site.
No use of Phoenix Clothing’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Iframes;

Without prior approval and express written permission, you may not create frames around our web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.
Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our website. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.
Removal of Links from Our Website
If you find any link on our website or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability;

We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your website. No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disclaimer;

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury resulting from negligence;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Please note, we ONLY refund or replace items if the product/s are defective or damaged upon delivery.

Returns;

Returns must be postmarked within 30 days of your purchase date. Customers are responsible for all return shipping costs.

To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In the original packaging with all tags
Free from foreign smells (ie: tobacco, pet, perfumes)
Free from pet hair/dander, etc
Apparel: Folded nicely (not rolled or crumpled)
Breakable items must be packed and shipped back to us properly. We cannot accept returns that break during transit.

Several types of goods are exempt from being returned. Non-returnable items include:
Some health and personal care items
Personalized merchandise
Intimates such as undergarments or bathing suits


Returns;

Please contact our customer service for return instructions.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer; returns sent to the manufacturer, or “return to sender” will NOT be refunded.


Refunds (if applicable);

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable);

If you haven't received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.
Then contact your credit card company, it may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund yet, please contact us at via the contact us button at the bottom of the page.

Sale items (if applicable);

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable);

We ONLY replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via the contact us button at the bottom of the screen.

Shipping;

To return your product, you should email us via the contact us button at the bottom of the screen.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If a refund is approved, the original shipping cost will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.


Special Circumstances
Order Not Received

If your order status shows "Delivered" and you did not receive the item, please do not attempt to make a return or exchange. Instead, you may follow up with the carrier listed on your order status page. Phoenix Clothing is not responsible for lost or stolen packages.

Undeliverable / Refused Packages;

Packages that are 'Refused' or 'Returned to Sender' will be processed as a return and we will not attempt to re-ship. These include orders that could not be delivered due to incorrect address information entered during the ordering process.
These types of returned orders are eligible for a refund for the cost of goods. Shipping costs (if applicable) will not be refunded.

Defective Items Received;

If you feel the product you received is defective, please submit an email, within 7 days of delivery date, to customer support at via the contact us button with subject “Item was received defective”. Please attach photos in your email showing the defective area of your product along with a brief description of the defect. Our customer support team will reach back out to you within the next business day of your email with follow up instructions to be determined on a case by case basis.
In order to resolve the issue as quickly as possible, please DO NOT attempt to send defective items back as a return.

Order Discrepancy;

If you feel the product delivered is not the product you ordered, please submit an email, within 7 days of delivery date, to customer support via the contact us button, with the subject line “Order Discrepancy”. Please attach photo(s) of the item(s) you received. Our team will be sure to review your order and send instructions on how to proceed once we receive the photos. If it was an error on our part, we will be sure to send you the corrected items.

Order Cancellations & Edits
Order Cancellation;

Please be aware that if the warehouse has started processing an order for shipping, it cannot be canceled. Orders cannot be canceled once they have been submitted due to quick order processing time.


Order Edits;

Once an order has been submitted, we are unable to edit that order.
If your order has already been processed by the warehouse, the order will be shipped to the address submitted at the time of purchase.

It is the customer’s responsibility to make sure that information entered on an order is correct before submitting an order. Phoenix Clothing is not responsible for replacing orders that have incorrect ‘ship to’ or other incorrect information entered by the customer. Orders with incorrect information due to customer error, will not be eligible for refunds if the item was not received by the customer placing the order.
If you have any questions or concerns, we will be happy to help! You may email us anytime via the contact us button.

Phoenix Clothing reserves the right to change our return policy without notice.

Shipping & Delivery;

• Due to new EU GPSR requirements, Phoenix Clothing™ will no longer be able to accept any orders from European countries as a whole from 13th December 2024

• How long will it take for my order to arrive (US)?
Orders shipped within the USA will typically arrive within 8-15 business days.
During peak holiday seasons, pandemics, or severe inclement weather, delivery within the USA should be expected within 30 business days (note that ‘business days’ excludes weekends and holidays). We’ll provide a link in your confirmation email so you can easily check the status of your order at any time.
International orders (outside of the USA NOT INCLUDING EUROPE) may take up to 4-6 weeks to arrive. During peak holiday times, pandemics or when there is severe inclement weather, items may take up to 10 weeks to arrive.

•How long will it take for my order to arrive (UK)?
Orders will typically arrive within 4 to 7 business days from production, however, specific products may take up to 14 days to arrive due to location of manufacture. During peak holiday seasons, pandemics or with severe inclement weather, it may take currently up to 20 days.

*Please remember that made on demand items generally take longer to manufacture and ship than off the shelf products, so we advise that delivery can take up to 20 days depending on the product.

• Why haven't I received my package?

Please check the tracking on your package.
If your order status shows "Delivered" and you did not receive the item, please follow up with the carrier listed on your order status page. Phoenix Clothing is not responsible for lost or stolen packages.
Please also note that order tracking information may not be up-to-date on orders outside of the USA. According to FedEx, "FedEx International Mail Service provides an additional level of visibility to your economical international shipping, however this is not a tracking process. In the United States, FedEx hands your package off to a local postal authority, there can be a lag time of 2—5 days where your package is not visible. In the UK, Royal Mail and Evri handles deliveries, with tracking available. Not every country scans their packages or performs a full set of scans. FedEx is not responsible for packages once they have been handed off to the local postal authority."
• What happens if my order is 'refused' or 'returned to sender'?
Orders that are 'Refused' or 'Returned to Sender' will be processed as a return and are not re-shipped. These include orders that could not be delivered due to incorrect address information entered during the ordering process. These types of returned orders are eligible for a refund for cost of goods (shipping is not refundable) ."